The Consumer Protection Act applies in England. According to this document, a list of goods that are of proper quality and are not subject to exchange and return is approved. Regardless of the reasons, sports medicine products are not subject to exchange and return.
In all online pharmacies and stationary pharmaceutical establishments, all preparations, irrespective of their origin and intended use, cannot be exchanged. However, our company is, by way of exception, prepared to meet the customer's needs and, if necessary, exchange a product if the packaging is intact.