Privacy Policy

  Privacy Policy

This policy applies to users accessing the following website:, and where applicable in relation to interacting with us, whether in-person, online, by email, on the phone, or through any other means.

At England Pharmacy, we understand and respect your concerns about the privacy and security of your personal data.

Please review this Privacy Policy carefully ("Privacy Policy"). It explains what types of information we collect, how that information is used, to whom it is disclosed, and how it is safeguarded. By interacting with us, whether in-person, on the phone, by email, or online, through this website or by any other means, you agree to the collection, use and processing of your information as described in the Privacy Policy. If you do not agree to the terms of this Privacy Policy, please navigate away from this website.


For the purpose of the Data Protection Laws, the data controllers are (as applicable):

Thames England Pharmacy UK Limited, a company incorporated in England. If you have questions about this Privacy Policy please contact us or by phone at 1-814-353-13.


This Privacy Policy applies to all personal data that is collected, processed, used and stored by us. For the purpose of this Privacy Policy, "personal data" means information or pieces of information that could identify you, directly or indirectly, such as but not limited to, your name, address, telephone number, and email address and it could include information like your shopping habits.


3.1 Information you give to us

We collect personal data that you provide, such as but not limited to, your name, billing address, shipping address, telephone number, email address, and credit card information, when you:

3.1.1 request a quote / make a purchase;

3.1.2 enroll in a loyalty, rewards, or promotional program;

3.1.3 sign up to receive emails or other notifications from us;

3.1.4 enter a contest or sweepstakes;

3.1.5 fill out a survey / questionnaire;

3.1.6 create a England Pharmacy account;

3.1.7 use a social media service like Facebook, LinkedIn, YouTube or Twitter to communicate with us;

3.1.8 submit a request to our customer service department;

3.1.9 participate in training seminars, product shows or similar events;

3.1.10 meet with us during a commercial visit;

3.1.11 visit us at trade shows or scientific conferences.


4.1 England Pharmacy may collect, use, store, and process your personal data for the following purposes:

Website and services' functionalities

4.1.1 to process, track, and fulfil your order / provide a quote;

4.1.2 to communicate with you about the status of an order;

4.1.3 to identify your product and service preferences;

4.1.4 to improve the effectiveness of the Website or provide technical assistance;

4.1.5 to prevent fraudulent transactions.

Marketing purposes

4.1.6 subject to your prior express consent, and/or where we have a legitimate interest in doing so (but subject to your rights), and/or where you are a customer or have made enquiries about our products or services previously: to help us market our products, services, and technical content more effectively; to deliver coupons, marketing communications, and ads; inform you of upcoming events; to administer a sweepstakes or contest; to administer loyalty, rewards, and promotional programs;

4.1.7 participate in training seminars, product/trade shows conferences or similar events; and

4.1.8 meet with us during a commercial visit.


4.1.9 to aggregate statistics about our customers, sales, traffic patterns and related site information (but these statistics will include no personally identifying data).


5.1 When you visit the Website we may use cookies (including Flash cookies on certain browsers), web beacons, and other technologies to collect the following data:

5.1.1 IP address, login information, browser type, location, time zone, operating system, and other technical information;

5.1.2 information about your visit, including the websites you visit before and after our Website and products you viewed; and

5.1.3 length of visits to pages on the Website, and page interaction information.

5.2 Please see the cookie section below for further information.

5.3 Emails that we send as part of our marketing programs may use web beacons and other technologies that tell us whether an email has been opened. We may also collect information using cookies on the Website and on other websites to understand how you interact with our advertising to make sure we’re delivering it in the most relevant way.


6.1 We may share your personal data within the England Pharmacy group of companies, which means our subsidiaries and our ultimate holding company and its subsidiaries. We may share information that you elect to make available to the public on the Website or on social media networks, including user-generated content, within the respect of this Privacy Policy.

6.2 We may also share your personal data with trusted companies that provide business support services to us (such as distribution partners, shipping, name and address verification, customer service, contest administration, mail/email distribution, fraud detection, and promotions fulfilment), companies that help us market and/or distribute our products and services, and analytics and search engine providers that assist us in the improvement and optimization of this website and/or marketing material. These companies are not authorized to use the personal data we share with them for any other purposes than those set forth in this Privacy Policy. We may share names and addresses from our mailing list with carefully chosen marketing partners. We may also share aggregated statistical or demographic information with third parties in a manner that does not reveal personal data.

6.3 We may disclose personal information about you in order to: (a) protect the legal rights, privacy or safety of the England Pharmacy group or our employees, agents and contractors; (b) respond to valid legal process from government or public authorities in any country in which we operate; (c) permit us to pursue available remedies or limit the damages that we may sustain; (d) enforce our terms of use or the terms and conditions applicable to any contest, promotion or program; or (e) comply with the law.

6.4 As we develop our business we might sell or buy entities, subsidiaries, or businesses. There might be a reorganization, merger, sale, joint venture, assignment, transfer or other disposition (including without limitation in connection with any bankruptcy or similar proceedings) of all or any portion of the business of the England Pharmacy group. In connection with these transactions your personal data we have collected as described in this Privacy Policy may be disclosed and may be among the business assets transferred as part of the transaction.


7.1 We undertake to take useful precautions designed to ensure the confidentiality and security of the processed personnel data and prevent them from alteration, corruption or access by unauthorized parties.

7.2 England Pharmacy will take reasonable steps to protect your personal data that you transmit to us and to protect such information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no Internet transmission or data storage is ever fully secure, and England Pharmacy cannot guarantee that information transmitted via our websites or stored by us will remain confidential at all times. We maintain physical, electronic, and procedural safeguards that are designed to ensure that personal information is stored and treated responsibly.

7.3 Please bear in mind that, to the extent you are provided with access credentials to access portions of our websites, anyone you provide with your access credentials will also have access to your account and, possibly, to your personally identifiable information. If you use our websites, you are responsible for maintaining the confidentiality of your access credentials and for restricting access to your computer.


We will retain your data for a reasonable period of time. If such duration cannot be determined, the following criteria will apply to fix this duration:

8.1 the purpose for which the data was collected;

8.1.1 the likelihood of further contact or enquiries from you with which the data may assist;

8.1.2 the length of any legal obligation that may attach to that data or the period within which claims might be brought relating to that data or products or services that we have provided; and

8.1.3 the requirements of our regulators.


For your convenience, the Website may include links to and from other websites. If you follow a link to any of these websites, please note that these websites have their own privacy and security policies which you should review. We do not accept any liability or responsibility for these other websites or their policies.


This website may use "cookies." A "cookie" is a small file stored by your web browser to help a particular system, like ours, recognize you and the pages you visit on our websites. We built our Websites to offer numerous conveniences and useful functions—such as the shopping cart and forms that prefill—and we rely on cookies to make such things possible. The information we store in and access from cookies is not shared with vendors, advertisers, direct mail concerns, email list services, etc. If you disable cookies, certain functions of the Website may not work properly or be available to you. Users of our Websites may also receive cookies from certain third-party sites that provide services to England Pharmacy and help us improve our ability to reach and serve our customers online.


11.1 We employ Google Analytics Demographics and Interest Reporting, which provides us with certain aggregate and non-personally identifiable information such as age, gender, and interests; however, as stated above, we do not share cookie data with any third parties, nor do we combine the personally identifiable information you voluntarily submit to us with the non-personally identifiable information we collect through Google Analytics Demographics and Interest Reporting.

11.2 The Advertising Features collect specific visitor cookie data, such as the source, medium, and keyword used to visit the Website, and other information, such as how often users visit the Website, what pages they visit when they do so, and what other sites they used prior to coming to the Website. We use the information we get from Google Analytics only to improve the Website. Google Analytics collects only the IP address assigned to you on the date you visit the Website, subject to your prior express approval.

11.3 Although Google Analytics plants a permanent cookie on your web browser to identify you as a unique user the next time you visit the Website, the cookie cannot be used by anyone but Google. 

11.4 Once you have given your consent to some Google Analytics cookies, you can prevent Google Analytics from recognizing you on return visits to this site by disabling cookies on your browser.


We work with third party ad networks to display content specific advertisements to visitors that have previously visited our Website when those visitors go to other websites that have the Google Display Network implemented.

You may choose how third parties display certain ads to you, as explained further in their respective privacy policies and ad preferences pages. You can also get more information about targeted advertising, and how to opt-out of receiving targeted ads from many third-party ad networks (including Google), through the following:


You may post or upload materials, comments, reactions and other content or information to our Website and Services (collectively, “User Content”). If you post User Content on our Websites, the User Content, as well as other information, it may be available to all England Pharmacy users. Please note that we cannot prevent such information from being used in a manner that may violate this Privacy Policy.


If you are an EU Citizen protected under the GDPR regulations or other applicable Data Protection Acts, you may be entitled to the following:

The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request England Pharmacy to complete the information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to England Pharmacy’s processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. 


Our Website and Services are not targeted at children under thirteen (13) years of age and we do not knowingly collect personal data from children under 13. If we discover that a child under 13 has provided us with personal data, we will promptly delete such personal data from our systems.


We reserve the right to change and/or update the Privacy Policy. Should we change and/or update the Privacy Policy, we will inform you about such changes and/or updates, by indicating the date the privacy policy was last updated as the effective date. You may wish to check this section from time to time because, by visiting our Website, you agree to accept any such changes.

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